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Terms and Conditions are subject to change without notice.
Prices
All prices are subject to change without notice.
REPORTING ERRORS
Any damage during delivery this must be reported to the delivery company at time of delivery. Queries regarding printing or finishing errors must be made within 48 hours of receipt of goods via email to info@krankn.com.au. For a reprint the goods must be returned on request with in 7 days. Only after the goods return the job will be reprinted if authorised by a krankn representative. If the problem is a result of incorrect artwork the client will be responsible for the reprinting and any associated costs.
Colour Variations
There may be colour variations from what you have seen on screen, to the printed copy. This is the nature of CMYK printing (as opposed to RGB, which is what you see on your screen). If you print a proof on your own printer, keep in mind that depending upon the manufacturer of printing equipments, colours may vary slightly due to different ink used. Krankn uses a CMYK colour printing and is committed to providing the highest quality products at the best prices available. To achieve this, a majority of our products are bulk printed and as such, we are unable to offer exact colour matching on these products. Various conditions affect colours printed by the CMYK Processes and for this reason krankn will not be held responsible for any reprint as a result of colour fluctuations and variations. We cannot be held responsible for colour variations, as it is beyond our control and we will not reprint at our expense as a result of such variations.
Trimming
Please note there can be a trimming variance of plus or minus 1 to 2mm due to automated cutting systems (no guillotine), allow for this when setting up artwork. Allow between 3mm bleed all round and keep important information 3mm in from trim lines.
Spot UV
Spot varnish may have up to +/- 0.5mm accuracy. This is usually only a problem on small text and objects. For this reason fine text or objects should be avoided for spot varnish.
Frosted Plastic cards:
All colours printed on frosted cards will print translucent. (This includes Poly-T, PVC-T and PVC-TF) The darker the colour the less translucent a colour will be. Do not choose light colours for text as they may be hard to read. Screen printed cards are more solid and only available on the
PVC-TW (screen printed card).
Foiling on Plastic & Cardboard:
Silver & gold foiling can move up to 1mm in any direct when applied to Plastic. So please take that into consideration when designing the layout.
Silver & gold foiling can move up to 0.5mm in any direct when applied to cardboard. So please take that into consideration when designing the layout.
Our foiling is very heavy duty but it can get rubbed off over time is a wallet to due to abrasion from other cards. So we would recommend foiling for loyally cards that need to kept for a long time if this is going to be a problem.
Please also note: Foiling unlike offset printing process may have small imperfections. This is an excepted part of foiling in the printing industry. This may include small breakages, small dots in the foil finish. This can be due to many factors and you have to except this when you choose foiling as a option.
Proof Copy
We will endeavor to spot any obvious errors on your artwork (design, spelling, grammar, etc), but ultimately, it is your responsibility to accept the final proof. We will not be liable for any errors after accepting the proof reads.
Designed Artwork
All artwork designed by krankn remains the property of krankn until any outstanding monies are settled. Once paid for the artwork is owned by the client.
Submitting your own artwork
When you send us your own artwork, you are responsible for the end result of printing. We will look at the artwork and suggest any corrections (if needs be) and we also provide tips for you on creating your own artwork.
It is also your responsibility to ensure that any design that is submitted is not in violation of any copyright laws. We assume that your artwork is legally yours.
Printing Turnaround:
Current estimated dispatch after approvel & payment:
Express Business cards -1 Business day
Offset Business cards 7-10 Business days
Reclycled Products -10 Business days
Speciality Business cards -10 Business days
Plastic Business cards 10 Business days
Magnetic Business Cards 10 Business days
Flyers / Promo cards 7-10 Business days
Leterheads 7-10 Business days
Envelops - 10 Business days
(See delivery below for details of delivery time after dispatch).
Projects requiring foiling, spot colours, diecutting, perfect binding, UV varnishing or magnet adhesion will take longer.
The above times are esimation and can changes in busy times.
Please if you have a specific deadline that must be met, we ask that you please inform us at the time of ordering. This is to ensure that you have the best possible chance of receiving your order on time.
Estimated Delivery:
Goods under 5 kg - Sent via ovenight delivery service
Estimated 1-2 working days after printing.
Anything over 5kg they are sent via first Fleet express or Fastway Courier or Australia post. Estimated 3 - 5 working days to most location after printing. Remote areas may take longer.
The above times are esimation and can changes in busy times.
krankn will not be held liable for printing products that are delayed when delivered by post or courier. This is beyond our control.
Payments:
Electronic transfer , Bpay, Visa, Mastercard.
Company Cheque
Normally a cheque must be received and funds cleared prior to dispatching a job.
Cancellation
Cancellation of an order will incur a $60 administration fee (minimum) plus any cost of plates/proofs if applicable. If the print job has gone to print it will not be posible to Cancel.
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